Refund policy
At Radiant Links Shop, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer an easy return process in accordance with our policy outlined below.
1. Return Eligibility
You may return your item(s) within 14 daysof receiving your order.
To be eligible for a return, the item must:
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Be unused and in original condition
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Include all original packaging
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Be accompanied by proof of purchase (e.g., order number or receipt)
Items that do not meet these conditions will be refused.
2. Non-Returnable Items
The following items cannot be returned:
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Final sale or clearance items
3. How to Request a Return
To initiate a return, please contact us at:
Email: info@radiantlinks.org
Subject line: Return Request – Order #[Your Order Number]
Once your return is approved, we’ll provide the return address and instructions.
Returns sent without prior authorization may not be accepted.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, a refund will be issued to your original payment method.
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Refund processing time: 7 business days depending on your bank or provider.
5. Exchanges
We currently do not offer direct product exchanges.
If you wish to exchange an item, please return it for a refund and place a new order.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48–72 hours of delivery with:
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A clear photo of the item
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Your order number
We will refund your item at no extra cost to you.
7. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card company — it may take time before your refund is officially posted
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Contact your bank — processing time may vary
If you’ve done all of this and still haven’t received your refund, please contact us at info@radiantlinks.org